The Charleston Coliseum & Convention Center is an ​integrated team of partners. This fiscal year, Oakview ​Group in partnership with the city of Charleston, Charleston ​CVB, hospitality community, Live Nation and the business ​community of Charleston, we achieved the following:

• Fifth time award winner of Convention South Reader’s ​Choice Award

• Most Significant Transformation award at the 2023 ​Charleston CVB Tourism Awards

• Expanded sustainability efforts with partnership from WV ​American water to install water filling stations

• Sold Out 16 Live Event shows, including iconic artists ​REBA, Chris Stapleton and sporting events such as ​Professional Bull Riders (PBR), held 291 events with 519 ​event days with over 422,000 attendees

• Through the inaugural Community Culinary Showcase ​provided scholarship dollars to Carver Career Center to ​grow the local hospitality industry

OUR EXECUTIVE TEAM

Patrick Leahy

General Manager,

Oakview Group

Andrew Thompson

Assistant General Manager, ​Oakview Group

Veronica Ratcliff

Director of Sales & Marketing, ​Oakview Group

Shannon Darby

Director of Production, ​Oakview Group

Betty Tinney

Business Administrator,

City of Charleston

It is my pleasure and honor to present the annual report of the ​Oakview Group managed Charleston Coliseum and Convention ​Center – a year that built upon the last as we expanded our ​business activity growth into a maturing, yet still new ​convention center and the further re-development of a ​historically good live event market region. This year we ​welcomed new staff as we worked to properly support the ​increase in event utilization of the complex with more ​conferences, meetings, banquets, sporting events and live ​entertainment.

At the Oakview Group managed Charleston Coliseum and ​Convention Center, we believe that cultivating a positive and ​collaborative work culture is key to encouraging creativity, ​productivity and support among our team leads to successful ​outcomes for our clients.

As I reflect on this past year, I think of our outstanding employees ​that are the foundation of our success. It is the entire teams ​unwavering commitment to excellence, that we again have ​delivered exceptional financial and performance results. Our ​successful achievements would also not have been possible ​without the trust, support and recommendations from our clients ​and partners to whom we are deeply grateful. While we recognize ​our successes, we know the hard work is not complete. We ​promise to maintain our commitment to the excellence the ​greater Kanawha Valley residents and businesses deserve and ​look forward to an even better 2023-2024.

The support of the Coliseum and Convention Center Board of ​Directors and the City of Charleston has been vital to our growth ​and success. We are especially grateful for the close partnership ​and collaboration with the Charleston Convention and Visitors ​Bureau, and we remain focused on our role as an economic ​engine for the city, creating business activity and fueling our ​economy.

Our future bookings are strong, and we continue to explore new ​and unique opportunities to meet our client’s and community’s ​needs in an ever-changing environment.

Kelli Peters, Sales Manager

Client satisfaction is our top priority! We value our client relationships and strive to provide them with the BEST service possible.

HAPPY CUSTOMERS

TOURISM AWARDS

The CCCC team accepting the Most Significant Transformation award at the 2023 Charleston CVB Tourism Awards

"Few industries have seen as much change in the last three years as the live entertainment industry. In Charleston, though, that industry has been thriving due in no small part to the efforts of our next winner. To enhance the concert and live entertainment experience, the Charleston Coliseum & Convention Center has invested in infrastructure and technology that breathes new life into the facility. A curtaining system that can make a 13,000 seat Coliseum seem like an intimate venue, grab & go coolers to cut down wait times at concession stands while driving even more revenue, and a VIP experience through the development and implementation of the Parlor Club are just a few ways that the Coliseum & Convention Center has been transformed. "

Tim Brady, Charleston CVB President

Tim Brady, Paige Withrow, West Virginia International Yeager Airport and Mayor Amy Goodwin presenting the Presidents Award to OVG360 Senior Event Manager, Kelli Peters

"The Presidents Award goes to someone who delivers exceptional service to the local tourism industry while most of their work happens in the background, without recognition. Kelli, after returning from COVID furlough has helped to organize, facilitate, and execute events that have generated millions of dollars in economic impact for the city."

Mayor Amy Goodwin

WHAT DOES THE CENTER OF IT ALL MEAN?

THE CENTER OF

CONVENTIONS & BANQUETS

THE CENTER OF

SPORTS

THE CENTER OF

MUSIC

THE CENTER OF

PERFORMING

ARTS

FUNCTIONAL,

BEAUTIFUL &

'GREEN'

Concerts, conventions, expos and meetings happen ​all over the country, but at the Oakview Group ​managed Charleston Coliseum & Convention Center ​we have adopted GREEN operating practices and ​use the latest GREEN technologies. Our mission is ​to create, implement and enforce policies that ​minimize our impact on the environment. Our ​commitment includes the use of safe-cleaning ​products, reduced water usage, energy efficient ​lighting, recycling and streamlining the ​management of our HVAC, lighting, power, ​elevators and escalators.

GREEN INITIATIVES AT THE CCCC

We make a buzz in Charleston – literally. We introduced the first urban beekeeping garden within city limits. We have three beehives with more than 150,000 bees. In addition to the beehives, our beekeeping garden includes a Chef’s Garden that features organic herbs and flowers.

WV American Water Company has partnered with us to provide water filling stations throughout the facility, this enables our clients, patrons and staff to stay hydrated and help reduce the plastic bottle footprint in our community. In just a few months we were able to reduce plastic waste by a 3,840-bottle equivalent and continue our commitment to minimize our impact on the environment.

PROJECTS &

UPGRADES

THEATER ROOF REPLACEMENT

“The scope of this project was to replace the existing damaged roofing at the Charleston Coliseum & Convention Center Theater (approximately 2,740 square feet). The project consisted of removal of the existing roofing materials, repairing the metal roof decking and building up a new roof to 2023 building standards. The new roof includes better drainage and additional insulation to improve temperature and sound control in the backstage area of the Charleston Theater. “

Andrew Thompson, Assistant General Manager

MARDI-BAR (Bar 117)

Mardi-Bar is our new full service bar in the coliseum, with partnership from Mardi Gras Casino with the attractive addition, we are able to offer premium spirits to our patrons which has been well received.

GRAB & GO

Ticketed events in the Coliseum, Municipal Auditorium and Theater continued to lead the overall revenue mix at 57%. We expanded the effective Grab-and-Go Drink concept by adding 14 reach-in coolers. These additional coolers increased the guests’ offerings.

Sodexo, our exclusive in-house hospitality team, saw catering business surpass pre-pandemic levels with approximately 85% of our local bookings returning to the facility along with more regional events. As the overall facility became much busier, we also focused on managing the process to allow for positive gains. As we made strides to elevate guest offerings and experiences, the team worked towards managing the costs just as intently.

Todd Tinney, General Manager Sodexo

“Success breeds success and we are looking ahead at 2024 to see where we can further develop operations and create new revenue streams, enhance what the team has accomplished and fine tune the process.”

PARLOR CLUB

BE TREATED LIKE THE VIP YOU ARE

The CCCC team was proud to to unveil the Parlor Club this year. This premium pre-concert space has added upscale amenities to our concert experience. With this ticket add-on, guests have access to complementary hors d'oeuvres, top shelf bar, private restrooms, reserved parking, and dedicated club space.

The Charleston Coliseum & Convention Center is proudly managed by OVG360 and is the preeminent entertainment center in WV. From world-tour concerts, world-class sporting events, trade shows, conventions, and attractions of the grandest proportions, our facilities support the requirements. The CCCC not only offers a state-of-the-art facility, but also state-of-the-art comfort and accessibility.

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